We offer free support for any bug within the Victory WordPress website and Victory campaign dashboard that is hosted with us (Early Bird Plan). But before submitting a ticket, we recommend you checking out our support section.
Our support for users who buy the standalone Victory theme is limited to bug issues within the Victory website theme. We no longer cater to to support issues that are host related. Host related bugs are something that you should take up with your hosting provider. We cover the most common host related problems in our Website Help Section.
We do not do free website customization for campaigns. For custom coding and website modifications of your Victory website theme we recommend that you hire a developer or we can have our staff assist you for $150 per hour. If you are a “do it yourselfer”, then you will want to pick up a book on HTMl and CSS and a book on WordPress (Chris Coyier’s Digging into WordPress is excellent).
Victory Framework will not issue credit card refunds for any transaction under any circumstances. All sales are final and monthly service charges will not be prorated or refunded for an unused month.
In addition, Victory Framework will not, under any circumstances, issue cash refunds for early contract cancellation. All Victory accounts begin an obligation-free trial which will allow you to evaluate the service for 5 days. No credit card information is collected to initiate a trial account, and charges will only be applied after explicit account purchase via the account Billing area. Please sign up for a monthly payment schedule if you are unsure of how long you will be using the service.
If you have any questions or suggestions regarding our sales policy, please contact us via email or by using our support system. You can also give us a call at (330) 883-3032.
Victory Framework is located at:
96 Brookside Black Mountain, NC 28711
All correspondence should be sent to:
96 Brookside Black Mountain, NC 28711